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Inbox Triage Agent

Sorts shared inboxes by intent, drafts replies for routine questions and hands everything else to the right person — with approval before anything is sent.

Shared inboxes like info@ and support@ collect everything: customer questions, supplier invoices, job applications, spam. Someone has to read each message just to decide who should handle it.

What it does

  • Sorts every new message by intent — enquiry, complaint, invoice, order update and more.
  • Drafts replies to routine questions using your own help articles and past answers.
  • Routes everything else to the right person or team, with a one-line summary.
  • Waits for approval — nothing is sent until a person reviews it.

Who it's for

Small teams who answer the same questions every day and want faster replies without hiring for the inbox.

Status

In beta with early users. We're improving accuracy on mixed Vietnamese–English email and adding more inbox providers. Get in touch if you'd like to join the beta.

What could AI take off your plate?

Tell us about one task that eats your team's time. We'll show you what's possible — no obligation.