Agent skill$19

Customer FAQ agent skill

A skill that lets an AI agent answer customer questions from your own help articles — accurately, in your tone, and with a clear hand-off when it isn't sure.

10 Oct 2026

What's included

Instructions that keep answers grounded in your own help content
Tone-of-voice settings for formal or friendly replies, in English and Vietnamese
A confidence check that hands the question to a person when the answer isn't clear
A small test set so you can check quality before going live

Works with

Any agent setup that supports custom instructions and a knowledge base.

More resources

All resources

Template

AI readiness checklist

A one-page checklist to find the first task in your business worth automating — and the questions to answer before you start.

3 Nov 2026

Workflow

Invoice intake workflow

Ready-to-run automation that reads supplier invoices from an inbox, extracts the key fields and prepares them for your accounting system — with a review step.

25 Oct 2026

What could AI take off your plate?

Tell us about one task that eats your team's time. We'll show you what's possible — no obligation.

Book a discovery call hello@genhatchlabs.com